Healthcare
Skedoc — Booking a Doctor Online Should Be Easy
Protos Healthcare · Yashoda Hospitals · 2019–2021
My Role
Senior UX Designer
Stakeholders
Director · Board Members
Product
Online Doctor Appointment App
Users
Patients · Doctors · Hospital Staff
What is SKEDOC?
Skedoc is a healthcare platform built to make the doctor appointment experience simple and stress-free. It was developed as a dedicated product for one of the biggest hospital groups in South India — designed to work as its own standalone experience, not just a feature inside a hospital website.
Patients can search for doctors by specialty or sub speciality, check real-time availability, and book a slot from their phone or computer — without calling the hospital or standing in a queue. Skedoc was built to give patients control and clarity over their own healthcare journey.
I worked on this at Protos Healthcare Technologies as a Senior UX Designer, collaborating closely with the Director and board members throughout the project.
The Problem
Going to a hospital is already stressful. People are worried about their health or someone in their family. The last thing they need is a confusing app that makes it even harder to get help. The old process relied mostly on phone calls and in-person visits. It was slow, and patients had very little information — they did not know which doctor to choose, how long the wait would be, or whether their booking was confirmed. Hospital staff also spent a lot of time handling bookings by hand.
What I Did
Before designing anything, I visited the hospital and talked to real patients, front desk staff, and doctors. I wanted to understand what frustrated people and what they actually needed. One important finding: many patients did not know which type of doctor to see for their problem. So the search and discovery experience became one of the most important things to get right — not just a small detail.
I designed the booking steps to feel calm and clear. Each step is simple. There is no confusion about what to do next. After booking, patients get a clean confirmation screen showing the doctor's name, date, time, and location. No second-guessing.
I also redesigned the doctor profiles to build trust. Patients need to feel confident before they book. So profiles show the right balance — qualifications so patients feel safe, and a friendly photo and description so they feel comfortable.
For hospital staff, I built a simple dashboard to manage bookings, handle changes, and update schedules. This cut down a lot of the manual work they were doing before.
Key Goal
Remove stress from booking a doctor
Research
Interviews with patients and hospital staff
Focus
Clear steps, trust, and calm experience
Impact
Less manual work for hospital staff
What I learned