Enterprise Software
Inventrax OMS - Order Management System
Avya Inventrax Pvt Ltd · 2021–2025
My Role
Lead UX Designer
Clients
NeelKamal · PepsiCo
Product
Order Management System
Collaboration
CEO & Product Managers
What is Inventrax OMS?
An Order Management System helps a business track every order from start to finish — placed, packed, shipped, delivered. I designed this for two big clients: NeelKamal, one of India's largest furniture companies, and PepsiCo, the global food and drinks brand. Both handle a huge number of orders every single day.
The Problem
When you have hundreds of orders moving at the same time, things can get confusing fast. Teams need to quickly find which orders are late, which need approval, and which have a problem. Before this redesign, finding that information meant too many clicks and too much time wasted. NeelKamal had many different types of orders — some for shops, some for big companies. PepsiCo needed visibility across a huge delivery network. Both companies needed the same product, but their ways of working were very different.
What I Did
I spent time with teams from both companies to understand how they actually use the system. What do they look at first thing in the morning? What takes the most time? Those answers shaped everything I designed.
The most important feature I built was a clear order status view — a simple visual that shows exactly where each order is in its journey. Users can see in seconds if an order is on time, stuck, or needs action. Problem orders are highlighted so they stand out from the rest of the list.
I also made it easy to work with many orders at once. Instead of clicking through them one by one, users can now select a group and act on all of them together. This saved a lot of time for teams dealing with large volumes every day.
Throughout the project I worked directly with the Director and senior leaders, sharing design updates and getting feedback to keep the product aligned with business needs.
Users
Managers, supervisors, and floor workers
Key Goal
Spot problems fast, act quickly.
Challenge
One tool for two different businesses.
Key Feature
Clear order status and bulk actions
What I learned